Leisure guests at the three Meyer Jabara Harbor Magic branded hotels in Baltimore are typically pleasantly surprised when they receive a phone call a week before their arrival from an “experience specialist.” This concierge extraordinaire is charged with calling each guest to determine his or her needs and interests before his or her stay. When the traveler checks in, the experience specialist calls the room or greets the guest in person to welcome him or her to the hotel and to Baltimore. Going one step further, the experience specialist will provide the visitor with a tailored trip itinerary.
“It’s all about building relationships,” said Ken Conklin, Meyer Jabara’s senior v.p. of destination marketing.